Our aim is

To get it right for our customers and staff

We will focus on:

  • Listening, communicating and engaging effectively, ensuring we have a courteous, compassionate and skilled workforce
  • Investing in our communication channels; increasing opportunities to access our services when and how it suits you
  • Doing more than providing homes; by offering you support to sustain your home and deal with the cost of living crisis
  • Working hard to tackle homelessness. Develop a new Preventing Homelessness Strategy for 2024-29
  • Understanding the needs and aspirations of our tenants and staff and delivering for them