We are open 24 hours, 7 days a week, 365 days a year.
Ring from any device using our landline number 01302 862862. We offer a call back service on request when reporting repairs.
You can log a repair using My Access where you can report a repair and review your rent account or any enquiries. MyAccess - Report a Repair Online.
Our online repair service uses a diagnostic tool, showing pictures of all the things in a property that may need repairing.
Just click on the picture - and you will get asked some questions to help you diagnose the repair and book your repair slot as you report it. If we need further information we will contact you Monday to Friday, excluding Bank Holidays.
Hard of Hearing Customers
Monday to Friday, between 8am and 7pm hard of hearing tenants can report an emergency repair by texting 07799477252 - Outside of these times you can text the Alarm Receiving Centre on 07557313647. You will receive a confirmation text reply.
Note; On Christmas and New Year's Eve the text number 07799477252 will be available between 8am and 3pm. Outside these times please text the Alarm Receiving Centre on 07557313647.
We also have access to translation services using Big Word. Ring us if you want to report a repair using this service. All you need to tell us is your phone number and your preferred language. We'll then arrange for an interpreter from Big Word to ring you back. We can then talk to you through the interpreter.
You can email us about your repair via email@example.com. Include your contact telephone number in the email so that we can ring you to discuss the repair. This is during normal working hours Monday to Friday 8am until 7pm.
In person or in writing
You can also contact us in person or in writing via your local St Leger Homes' Office.
You can also use the free red phones at the Area Offices to report your repair direct.
We encourage feedback from our tenants to help us improve. Ring us to tell us what you thought about our repairs service. Alternatively use our complaint, compliment or comment form.
Aids and Adaptations
If your home requires any aids or adaptations to help make your life easier, please click here.