We are the Income Management Team, we manage the rent accounts for St Leger Homes properties and garages.
We understand the challenges that can arise when it comes to managing your rent payments. Our dedicated team is here to help and assist all tenants in addressing rent arrears issues promptly and effectively.
It is important that you do not fall into arears with your rent. If you are facing difficulties in staying on top of your payments, please get in touch, we will take all reasonable steps to provide you with the help, guidance and support to get back on track. The most important step is to contact us at the earliest opportunity.
Please contact your Income Management Officer (IMO) for your area if you are having any difficulties in paying your rent or if your account has fallen into arrears.
Failure to contact us or make regular payments will result in us having to contact you and visit your home.
Our staff are approachable and will work with you to come to an affordable, manageable agreement to reduce arrears and avoid legal action being sought and help you sustain your tenancy.
The minimum costs incurred for legal action being taken for non-payment of rent is currently £355, which is added on to your account! The main reason we resort to taking cases to court is tenants avoiding contact.
Let's work together to avoid this!
Please read the following if you are at risk of Eviction
The most common reason for eviction is non-payment of rent.
However, eviction is also possible for breaching other aspects of the Tenancy Agreement such as nuisance and anti-social behaviour.
If you are secure tenant, before you can be evicted from your home you must be served with a Notice of Intention to Seek Possession (NOSP).
If you are an Introductory Tenant, you must be served with a Notice of Possession Proceedings (NOPP). You can have your introductory tenancy extended for 6 months by being served with a Notice of Extension (NOE).
If you are served with a NOPP you are entitled to a review of the decision which you can attend to explain your situation. At the review a senior officer will decide the future of your tenancy. There are two outcomes:
1. You will be allowed to remain in your home if you stick to a payment arrangement.
2. You will be taken to County Court for possession of your home.
The notices are usually served by hand. They are important legal documents which you should not ignore. Get in touch with the officer dealing with your case as soon as possible.
If you ignore the NOSP or NOPP and continue to fail to pay your rent, we will then apply to the County Court to gain possession of your home. This can result in you being evicted. Tenants facing a Possession Order should seek legal advice from a solicitor or the Citizens Advice Bureau (CAB) who provide free advice.
There is no guarantee that court will not evict households with children. Doncaster Council and other social landlords have no legal duty to re-house those who are evicted for not paying their rent or committing anti-social behaviour.