Complaints and Compliments
Has a member of staff impressed you? Can you suggest a way for us to improve our service? Are you unhappy with us?
If you have a compliment, comment or complaint regarding our services, please let us know as your feedback can play an important role in the improvement and shaping of our services and the way we do things.
You can give us your feedback by phoning our Customer Relations Team on 01302 862726 or you can email them at Customercare@stlegerhomes.co.uk.
You can also provide this in person by visiting or writing to any of the local offices, alternatively you can post a message on our Facebook page or use the MY SLHD app.
Dealing with your complaint
We take complaints seriously and will always aim to resolve any issues with you.
- Acknowledge your complaint within 3 working days
- Investigate your complaint within 10 working days and send a full written response following completion of the investigation
- Keep you informed as much as possible during the investigation using your preferred method of contact
Depending upon the nature of the issues raised and the outcome of our investigation, we will:
- Agree a remedy with you where appropriate
- Apologise and provide you with a fair and honest response
- If you disagree with the outcome and you have further evidence then you have 20 working days to log an appeal