Getting in touch

You may need to get in touch with us for many reasons at many different times of the day - and we have you covered.

All the information you need to get in touch with us is shown below. 

If you want to speak to us in person at one of our receptions at the Civic Building or Balby Bridge, these are open to the public between 8.30am and 4.30pm Monday to Friday.

Our service standards are:

  • To be helpful, respectful, courteous, polite, friendly and professional;
  • To treat you as an individual, with respect and decency and without discrimination;
  • To aim to answer your calls within 150 seconds, during office hours;
  • To arrange to phone you back if we cannot deal with your call straight away;
  • To aim to acknowledge written communication within 5 working days:
  • To aim to respond to written communication within 10 working days, from the date of acknowledgement. Where we need a extension to respond to written communication, we will contact you to let you know;
  • When you visit our offices our aim is to serve you within 10 minutes. 
  • 8 (1)

    Phone

    Call our office on 01302 862862 - Monday to Friday 8am - 5pm

  • 10 (1)

    Email us

    Please get in touch using the contact form below.

  • 13 (1)

    Address

    St. Leger Homes of Doncaster Ltd, Civic Office, Waterdale, Doncaster, DN1 3BU

In case of emergency

Sometimes you may need us when things go wrong outside of our usual working hours. When these things are an emergency and can't wait until 8.30am the next working day, we have ways you can report and get in touch:

  • To report an emergency repair phone 01302 862862. 
  • For Noise Nuisance phone 01302 341628.
  • For the Neighbourhood Response Team phone 01302 341 628. 
  • If you are homeless or think that you are going to become homeless you should contact us on 01302 736000 during the office hours of 8.30am and 5pm Monday to Friday, outside office hours you should contact 01302 737199.

Hard of Hearing (text service only):

Between the hours of 8am-5pm, Monday to Friday, text 07799477252. 

Outside of these hours, during Bank Holidays and weekends, text 07929080056 to our out of hours emergency repairs service to report an emergency repair only. You will receive a text back to acknowledge receipt of your text. 

Accessible communications

Do you need to get in touch or want us to contact you in a way to suit your needs?

Check out our accessible communications page to find out more about things such as our Hard of Hearing texting service, translations and more!

Accessible communications

How can we help?

  • Online

    You can report a repair online 24/7 through your My Access account. Find out more on the link below on how to register for an account if you don't already have one.

    Find out more

  • Call us

    If you you would prefer to talk to someone about your repair you can call us on 01302 862862.

  • If we couldn't answer your query please get in touch on 01302 862862 for speak to one of our team

  • Call us

    If your repair is an emergency, please call us immediately on 01302 862862.

    Find out what is deemed an emergency repair on our repairs service page

    Repairs service

  • If we couldn't answer your query please get in touch on 01302 862862 for speak to one of our team

  • Online

    You can pay your rent online by heading to our secure online payment hub on the link below

    Pay your rent online

  • Direct Debit

    Direct Debit is the easiest way to pay your rent because your bank or building society make the payments for you.

    It's hassle free and you will also have the guarantee that you will receive an immediate refund in the unlikely event that an error is made

    Find out more here

  • 24-hour phone line

    You can pay your rent through a secure 24-hour phone line.

    Call 01302 862862 (select option 2);
    or call 0333 2000324
    You will need your debit card and your rent account number ready when you call.

    You can find your rent account number on your rent payment card or rent statement.

  • If we couldn't answer your query please get in touch on 01302 862862 for speak to one of our team

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Get in touch

Let us know how we're doing and help improve our services

We welcome any views or comments you may have about our service standards you can make suggestions by using the form below or by email to info@stlegerhomes.co.uk 

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