We're pleased to share CORE, our new corporate management framework that sets out the values we use to guide how we work and how we support our customers every day.
CORE has been developed with input from colleagues across the organisation, ensuring it genuinely reflects the standards and behaviours we expect when working with you and for you.
What does CORE stand for?
CORE describes the values that shape how we behave, make decisions, and deliver services. These values apply to every colleague, every day:
Connected - We build strong, meaningful relationships with customers, communities, and partners, working together to achieve the best outcomes.
Ownership - We take responsibility for our actions, act with integrity, and do what we say we will do.
Respect - We treat everyone fairly, listen carefully, and create an inclusive and supportive environment.
Excellence - We aim for high standards and continually look for ways to improve our services.
These values are not optional – they are the foundations of our organisation and the service you can expect from us.
What CORE means for customers
CORE will shape how we design and deliver services, including:
- How our teams communicate with you
- How we respond to enquiries and issues
- How we listen to feedback and improve
- How we work together to achieve positive outcomes for our communities
This framework is about clarity, consistency, and accountability, helping us deliver services you can trust.
A shared commitment
CORE isn’t about changing who we are – it’s about reinforcing what matters most and setting clear expectations for the future.
By focusing on being Connected, taking Ownership, showing Respect, and striving for Excellence, we are committed to delivering the best possible service for our customers and communities.