We are proud to announce that we have once again achieved the Government’s Customer Service Excellence standard – marking an incredible 14 consecutive years of accreditation.
This prestigious recognition reflects our ongoing commitment to putting customers at the heart of everything we do. The latest assessment praised our high standards, strong tenant engagement and the dedication of staff and partners.
The assessor said: “Despite the challenges of the last year, including rising cost of living and inflation, St Leger Homes continues to provide excellent customer service, with a high level of customer satisfaction (an improved 81% in the latest Tenant Satisfaction Measures (TSMs) results). Rent levels continue to be the lowest in South Yorkshire.
“Over 8,000 of the new Keeping in Touch (KIT) home visits were completed in 2024-2025. The highly regarded Tenancy Sustainability Team supported 1,641 people, securing over £700,000 in benefits payments.
“The dedicated Damp, Mould and Condensation team supported 2,500 customers in 2024-2025 alone and the dedicated Safeguarding and Anti-social Behaviour team resolved 1,075 cases.”
Chief Executive, Chris Margrave, said: “We are absolutely delighted to secure Customer Service Excellence reaccreditation for the 14th year in a row. We’re especially proud to have achieved Compliance Plus in 32 elements of the standard, highlighting areas where we go above and beyond to deliver excellent customer service.
“We look forward to building on this achievement as we continue to deliver excellent, high-quality services for our customers.”