We’re pleased to share our new Tenant Voice Strategy 2026–2030, a plan that sets out how you, our customer will continue to shape our services, priorities and decisions over the next four years.

This new strategy builds on what worked well before and expands the ways you can get involved, whether you prefer meeting in person, giving feedback online, or taking part in local activities.

Most importantly, it’s been developed with customers, based on what you told us really matters.

What you told us – and what we’re changing

You told us you want involvement to be:

  • Simple and welcoming - We’ll avoid jargon, clearly explain how you can get involved, and make better use of familiar local spaces like communal halls.
  • More face to face - We’ll offer more in person opportunities and reach out to customers who don’t usually take part.
  • Worth your time - We’ll show how your feedback makes a difference by sharing quick, clear updates in Plain English, with both digital and non digital ways to have your say.
  • Stronger and more meaningful - There will be more chances for customers to lead scrutiny, share lived experience and help shape real improvements.
  • Clear and transparent - We’ll explain why we’re asking for your views, how decisions are made, and what will happen next.
  • Better at using feedback - We’ll look at feedback consistently, make fair and transparent decisions, and work harder to hear from customers whose voices are missing.

Why this matters

Our overall aim is simple:

  • To make sure every customers can easily and confidently influence what we do — and clearly see how their views improve services and strengthen accountability.
  • The strategy also aligns with national standards set by the Regulator of Social Housing and builds on our recent TPAS Exemplar Accreditation, which recognises good practice in tenant engagement.

Our three key objectives

To deliver this aim, we will focus on three priorities:

  1. Making involvement easy and accessible for everyone
  2. Making sure involvement leads to real change — and that you can see the impact
  3. Ensuring tenant voice reflects the full diversity of our communities, not just those who usually get involved.

What happens next?

  • Year 1 actions are already in place, and we’ll begin sharing updates as things progress
  • Tenant voice will be built into everyday decisions across services
  • We’ll keep you informed on what’s changed as a result of your feedback.

We’ll continue to share news and updates as actions are delivered. Thank you for helping us build a stronger tenant voice.

Get in touch

Visit our Get Involved section to find out more.  

If you’d like to get involved, contact our Customer Involvement Team:

Phone: 01302 862743
Email: customer.involvement@stlegerhomes.co.uk

Download the Tenant Voice Strategy.