The Repairs Excellence Project is a new way of working that will modernise our repairs service and ensure we always stay focussed on you, our customers.
The pilot scheme is well underway where our trade operatives will ring ahead before they attend your repair. The benefits: we can diagnose the repair before attending and ensure we have the correct materials; and, we can make sure someone will be at home to answer the door to us, which will prevent wasted journeys and make us more efficient. Ensure we can contact you by remembering to up-date your contact details.
If you have had a repair completed recently, please complete a survey to tell us about your experience: https://www.surveymonkey.co.uk/r/JRCV9MB
You can update your contact details on My Access: https://www.stlegerhomes.co.uk/myaccess/ or on our online form: https://www.stlegerhomes.co.uk/about/publications/forms-library/contact-number-update/