Unfortunately, we are experiencing a significant backlog of repair jobs – which our teams are working through as quickly as they can.
This backlog is due to a number of factors outside our direct control – in addition to the delays and demands created by the Covid pandemic, there has been a national shortage of materials in the construction and housing sector and also unprecedented levels of storm damage which have added to an already busy work load that we have had to react to. This may mean that you will have to wait longer than we would like to carry out your repair.
We are prioritising all works and although we may not be able to give you an appointment when you ring, your repair will not be forgotten about – we will contact you to let you know when it will be carried out. There is no need to ring us to check on progress – if however after contacting us the repair is no longer needed or becomes more urgent please let us know by ringing 01302 862862.
Thank you for your patience and understanding over the coming weeks and months as we work hard to address these delays.