St Leger Homes of Doncaster has this week launched a consultation giving tenants the opportunity to help shape the way the organisation consults and engages with customers.
This award-winning housing provider always aims to put customers at the heart of everything it does. This includes providing opportunities to shape services, agree priorities and provide feedback.
At present, there are a range of opportunities for tenants and residents to get more involved with the work of St Leger Homes.
- Governance – being a representative on the board or committees
- A tenant-led scrutiny panel – reviewing areas of the business to see if they can be improved
- A Young Person’s Engagement Panel – where young people support how St Leger Homes engages and involves other young people in its work
- Reality Checking – where volunteer tenants visit empty homes to ensure they meet standards and are ready to re-let
- Consultations – engaging with tenants at events, meetings, Tenants and Residents Associations, tenants and community groups, and online
- Mystery Shopping – where tenants give their views on the services they receive
- Menu of Involvement – being on a register where tenants can be called to help with certain tasks.
Customers can earn points for participating in the above activities, which can be exchanged for shopping vouchers – for every 50 points that are collected, this can be exchanged for a £5 gift voucher.
Paul Tanney, Chief Executive of St Leger Homes, said:
“We believe that all our customers should have the opportunity to help shape services, agree priorities and provide feedback – this helps us ensure our services remain tailored to the needs of those we serve. We hope tenants will participate in this review.”
To take part in the consultation, tenants should visit http://bit.ly/SLHDCIQ – the survey must be completed before 31 August 2017.
For more details on how many points can be earned for participating in engagement activities, click here.