St Leger Homes of Doncaster has this week launched a consultation asking tenants to help shape the way it works with customers going forward.
The award winning Arm’s Length Management Organisation has always aimed to put customers at the heart of everything they do and believe that good customer care reflects the whole culture of the organisation.
Based on feedback already received, St Leger Homes have developed a list of 20 promises focussed on customer care – and is now opening that consultation to all tenants, asking what is important to them in terms of customer service and customer care, in order to create a new tenant-facing customer charter.
Susan Jordan, Chief Executive of St Leger Homes, said:
“We are committed to delivering for our tenants. We know good customer service goes beyond just being polite or courteous – it means listening to our tenants and ensuring our services work in a way that’s best for them and the local community.
“No-one wants to be passed around from department to department when they call a company and we are doing our best to ensure people get the care and service they want. We want to get it right every time, but more than that we want to go the extra mile and exceed expectations. That’s why it’s important for our tenants to be involved in shaping our customer promises and service standards.”
To take part in the consultation, visit https://www.surveymonkey.co.uk/r/SLHDCustProm and complete the survey. Surveys should be completed before 1st December 2016.