As the number of people testing positive for coronavirus reduces in the UK, we wanted to let you know of some changes for St Leger Homes and the services that we provide for you, in line with the latest Government guidance. We are continuing to follow advice from Public Health England and the safety and wellbeing of our tenants and staff remains at the heart of what we do.
(For the latest Coronavirus Q&As for tenants - please click here.)
In line with Government guidance, we are planning to resume delivery of all our core services from 8th June onwards. This will include delivery of non-urgent internal repairs and essential home visits.
All work will be undertaken in accordance with social distancing guidance and we would ask all tenants to bear with us whilst these extra safety measures are put in place.
All our offices remain closed and the majority of staff will be working from home where possible. However we are committed to ensuring all core services are delivered from 8th June onwards - a timetable for delivering these services is available here.
Our Customer Access Team continues to be in operation and if you have an emergency query, please contact them on 01302 862 862. If you require homeless support the number to ring is 01302 736 000 during office hours – and 01302 323 444 outside of office hours.
If you are vulnerable and have no way of accessing food or medicine, please read about the new Community Hub that has been set up.
If you are struggling to pay your rent, find out what support is available here or call 01302 862 862 for more assistance.
The Doncaster HomeChoice lettings service will be resuming in a phased approach from 28th May.
All Estate Walks are cancelled until further notice.
Our local Communal Halls will remain shut to the public at the current time.
If you have an outstanding repair to your home which is classed as non-essential, we will be contacting you in due course to schedule this. We have many repairs to work through, so we appreciate your patience with this as this may take a few weeks to do. We would be grateful if you did not call us to check on progress, given the amount of repairs we are working through.
If you are self-isolating because you (or family members) are showing symptoms of the virus, please understand that we will not visit your home during the period of isolation, unless it is an emergency. This is to prevent the risk of spreading the virus to other vulnerable people. Our visiting officers will ask you questions, before visiting or entering your home and there will be procedures that you will need to follow to ensure you are isolated in a separate room where we do need to attend in an emergency. These are not intended to be intrusive but will prevent the risk of spreading the virus to other vulnerable people.
Any staff who do need to visit your property during a period of self-isolation for emergency reasons will be following Public Health guidance with regard to the protective clothing they need to wear. This is to protect yourself and our member of staff.
We also understand and recognise that the current uncertainty arising from the Government guidance on social distancing will impact on some people and result in incomes reducing. If you are struggling, or anticipate having difficulty paying your rent, you should contact your local housing office as soon as possible on 01302 862 862 and St Leger Homes staff will be able to support you and give appropriate advice.
Anyone who has any concerns about coronavirus should contact 111 and notify us on 01302 862 862 if they are advised to self-isolate. We are also conscious that the advice from government is changing on a daily basis so please keep checking this page for any changes to our service delivery.
For more information on the coronavirus, please use the link here:
To read a letter from Christopher Pincher, the Minister of State for Housing, to social housing residents in England setting out all the measures that are in place to support social housing residents during the next phase towards reopening society click here. (Or view the large print version here.)