St Leger Homes of Doncaster

Annual Review 2019/2020

Welcome to St Leger Homes’ Annual Review for 2019/20.

2019/20 has been a great year for us, despite an extremely challenging national picture.

We welcomed Dave Wilkinson as Chair of our Board – and we know he has very much enjoyed making a difference for tenants. However there was sadness too with Paul Tanney’s retirement at the end of September 2020.

We have been awarded the highest health and safety rating from the British Safety Council for the ninth year in a row, alongside securing ISO 45001 (which is the international standard for occupational health and safety) for the first time following its introduction in March 2018.

We have also received our Customer Service Excellence reaccreditation from the Government for the tenth consecutive year.

We were also proud to host an exhibition at Doncaster Museum and Art Gallery commemorating 100 years of social housing in the UK, which received national coverage.

We are proud to be achieving excellence, even in difficult times and we continue to transform services to deliver excellence. Our new Customer Access Team has been launched to improve first point of contact services and we are enhancing our IT systems to provide an improved service to our customers.

We remain a good performing, mid-to-low cost housing provider keeping our tenants at the heart of our work and have continued to welcome new Board members and tenant representatives.

We hope you enjoy our annual review which demonstrates how we make a difference day in day out. Thank you for taking the time to read it.

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