Welcome to this year’s annual review where we look back on our highlights from the last financial year and profile some of the projects that have made a difference to you, your home and your community. This year has again seen some big changes and some challenging circumstances following the continuation of the underoccupancy deduction and the ongoing preparations for the roll out of Universal Credit, but we’ve been working hard to minimise the impact on our tenants.
Involving our customers has been key to us and we launched our new Customer Involvement Strategy and Action Plan and to help us improve further. Our award winning World of Work Academy has continued to go from strength to strength with more of our tenants entering employment. We are also very proud that we completed our ten year Decent Homes programme in March, on time and under budget with some extra value added. These are just a few of our highlights so we will let the rest of the document do the talking, we hope you enjoy it.
Susan Jordan, Chief Executive