Welcome to our Annual Review for 2018/19 which sets out our achievements over the last twelve months, and looks at how our high quality services benefit tenants across the borough.
Last year our performance was impressive across many key areas, with our income loss from empty properties at the lowest amount ever; our void re-let time reduced significantly; and, our repairs performance the highest it’s ever been.
We’re delighted that we signed a new management agreement with the Council in March which means we will continue to manage council housing on their behalf until 31st March 2024.
We launched an ambitious Corporate Plan which set out our vision for the next five years, taking into account over two thousand ideas and comments from tenants, staff and partners from consultation events around the borough.
We won one national award and were shortlisted for seven further awards during the last twelve months – and alongside this we also secured a number of important accreditations. We were also awarded the highest health and safety rating from the British Safety Council for the eighth year in a row, and received our Customer Service Excellence reaccreditation from the Government for the ninth consecutive year.
2019 also marks the centenary of council housing being introduced in the UK – we are delighted to have been raising awareness of this throughout the year. We held a very successful museum exhibition in Doncaster showing the positive contribution that this housing has had locally over the years – and we are proud to be carrying on those traditions in our everyday work, putting our tenants at the heart of everything we do. We hope you enjoy reading our annual review which demonstrates how we make a difference day in day out. Thank you for taking the time to read it and watch the accompanying short films.
View our Annual Review Films here