We are proud to announce that we have secured the Government’s Customer Service Excellence accreditation for the twelfth year in a row.
Every year, we invite Customer Service Excellence assessors to carry out an independent audit to make sure we are providing a fair, efficient and effective service for customers.
Out of the 57 elements that make up the Customer Service Excellence standard we were rated as being “fully compliant in all aspects”, with 32 elements receiving the highest ‘Compliance Plus’ rating.
The Customer Service Excellence Assessor said:
“St Leger Homes is a customer focused organisation, providing excellent customer service with a high level of customer satisfaction. Throughout the pandemic…the emphasis has continued to be on striving to deliver all the usual services to the customer, as permitted by Government guidelines, with the same customer service standards, but sometimes in a different way or taking a little longer than usual.
“Staff have risen to the challenge admirably – they are very committed, helpful, supportive, knowledgeable, positive, approachable and hard working. The Assessor is very pleased to recommend that St Leger Homes continues to be accredited to the Customer Service Excellence Standard.”
Dave Richmond, Chief Executive of St Leger Homes, said:
“I am delighted that St Leger Homes has received the Customer Service Excellence accreditation for the twelfth consecutive year. Each and every day our staff members are working hard across Doncaster’s communities to support our tenants and improve the quality of life for everyone. I am glad to see that the high quality of the services we provide has once again been recognised in this independent assessment.
“Our tenants will always be at the heart of everything we do, so as we move forward we are more determined than ever to make sure that we continue listening to the voices of customers and making improvements for everyone living in our communities.”