St Leger Homes of Doncaster

What we will do

We aim to communicate quickly and effectively with our customers and to carry out repairs efficiently and to a high standard.

We will:

  • Publish information about the different ways you can report repairs
  • Publish information about repair categories and timescales
  • Answer calls to our Technical Support Service within 18 seconds
  • Send a reminder text message to your landline or mobile phone 24 hours before we carry out a none urgent responsive repair
  • Offer a morning, afternoon, school run or evening appointment for all repair works on a date that is convenient to you and within the timescale for that repair
  • Make sure you know which repairs are your responsibility
  • Tell you your repair category when you report a repair

Carrying out a repair to your home

We will:

  • Make sure our operatives are skilled and that they use quality materials
  • Make sure our operatives carry identification details
  • Treat your home with respect and tidy up afterwards
  • Always try to keep an appointment and let you know if there is a delay
  • Complete or make safe all emergency repairs within 2 hours
  • Complete other emergency repairs within 24 hours
  • Complete all urgent repairs within 5 working days
  • Complete all other none urgent work within 20 working days

Awards

Contact

St Leger Court
White Rose Way
Doncaster
DN4 5ND
Tel: 01302 862862
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