If you live in sheltered accommodation you may be liable to pay a service charge for your heating and hot water.
Some sheltered accommodation units have a heating and hot water supply which runs off a central boiler, therefore each flat pays a service charge for this amenity in with their rent. If you are allocated a property in this type of complex you will be informed of any charges when you sign your Tenancy Agreement.
Please note that Housing Benefit payments do not cover payment of your heating charge. If you are entitled to full Housing Benefit you will still have to pay the heating charge.
Should you need any further advice please contact your local area office and ask to speak to your Income Management Officer.