The aim of the Tenant Review Hub will be to support St Leger Homes with helping to review and improve tenant communications.

 

The Tenant Review Hub will operate digitally in the main, and will be done by:

  • When requested, reviewing and casting a critical eye over any key documents which impact on groups or large numbers of tenants, such as; letters, leaflets and other publications, ensuring the content is tenant reader friendly and is easy to understand.
  • Working with St Leger Homes to make any further improvements to the website regarding the ease of the read and tone of the content.
  • Taking part in any communications related reviews of HouseProud and website, for example.

How will the process work?

  • Upon request, the Customer Involvement Team will email the panel members with any key documents or links to website pages that need to be reviewed, along with some set questions, through an e-survey.
  • Virtual meetings via Microsoft Teams will only happen if it is deemed more appropriate that we meet as a panel to review any key documents or website content.
  • Any meeting would be facilitated by the Engagement and Communications Service Manager, along with an officer from the Communications Team, and any other officer whose service is related to the document or website content being reviewed.