What should I do if I can’t pay my rent?
If you are struggling to pay rent, it is vital that you contact us immediately and ask to speak to your Income Management Officer. Call us on 01302 862862 and select option 2 or drop into your local St. Leger Homes area office.
You will be asked to explain your situation. If you can't pay all your rent we will aim to agree a manageable payment arrangement and advise on the benefits you may be entitled to, including Universal Credit, Housing Benefit and Council Tax Support.
Do not ignore the problem. If you continue not to pay you could be at risk of losing your home.
How do I claim help with my rent and Council Tax?
If you are single, have no children and seeking work you may be entitled to Universal Credit which also includes Housing Costs (help with rent).
From October 2017 the criteria will change to include claimants who would have normally claimed other benefits. Click here for more information and how to claim.
You will need to make a separate claim for Council Tax Support which can be done on the Doncaster Council's website.
If the above does not apply and you are on a low income, you may be entitled to Housing Benefit and Council Tax Support. You can claim both online at the Doncaster Council's website. Alternatively you can collect a claim form and hand it in at any St. Leger Homes' area office.
You can speak to the Housing Benefit department by calling 01302 735336 or in person by visiting:
The Civic Office, Waterdale, Doncaster, DN1 3BU.
Do not delay in claiming benefits as it could reduce the amount you receive.
What should I do while I am waiting for Universal Credit/Housing Benefit to be paid?
Let us know your situation. We will advise if you need to pay some rent while waiting for your claim to be processed. You may have rent to pay because your benefit may not cover your full rent charge.
You can also use the benefits calculator to see how much you will qualify for.
What happens if I don't pay my rent?
As a tenant of St. Leger Homes, we expect you to pay your rent and other charges every week. If you are struggling to pay we will do all we can to advise you and agree to a manageable payment arrangement.
However, if you do not keep to the arrangement then you will be served with a notice for breach of your Tenancy Agreement.
If you still fail to pay your rent we will apply to County Court for possession of your home. If you go to court:
- you will have to pay costs of at least £325
- you could have a county court judgement against your name
- you could be evicted from your home
If you are evicted:
- you will still have to pay the debt
- you will have to pay a warrant fee of £110
- you will be charged for changing the locks
- you may be considered as being 'intentionally homeless' so will not be rehoused by us or any other council or housing association
Click here for more information on eviction.
Remember don’t ignore the problem. We can help. Call 01302 862862, option 2, or drop into your local St. Leger Homes area office and ask to speak to an Income Management Officer.