Rogue traders may take your money and do a bad job, or no job at all. They may charge you too much or take months to complete work that should considerably less. They may sell you faulty or inferior goods and refuse to take them back, or just simply disappear. Always avoid rogue traders – only hand your cash over to trustworthy tradespeople.
How do I know if a trader is a rogue trader?
If you want to buy goods or services, check out the firm or business you are thinking of using before handing over any money to them.
If you are thinking of buying a product or a service, get advice about consumer rights on the Citizens Advice Bureau website.
How do I avoid being a victim of a scam?
There are hundreds of different types of scam and so it is important to be on your guard all the time. The golden rule applies: if it seems too good to be true, it probably is.
Find out how to protect yourself against scams on the Citizens Advice Bureau website.
If you think a product or service you are being offered is a scam, call the Citizens Advice Consumer Service on 03454 04 05 06 for help and advice.
You can also visit Doncaster Council Trading Standards website for more information.
Door step sellers
Did you know that if you spend more than £35 with a trader in your home, in most cases you have 7 days to change your mind and cancel. Your right to cancel should be given to you in writing by the trader.
If you’re not given this information, they can’t hold you to anything in the contract.
If you decide to cancel you must let the trader know in writing within seven days of being told about your right to cancel.
Always think carefully before you agree to have any work done or goods delivered within the seven days, as you might have to pay if you then decide to cancel.
Traders who display the joint Direct Selling Association and Trading Standards Institute Consumer Codes Approval scheme logo should offer reliable customer service.
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