The Tenant Scrutiny Panel (TSP) consists of 10 tenants whose job it is to investigate and scrutinise the company’s services and policies.
Following the completion of a scrutiny review, we attend the Performance & Improvement Committee (P&I) and present our findings and make any necessary recommendations. An agreed action plan is then made with the relevant service to support the delivery of our recommendations.
Feedback and progress are then reported back to TSP and P&I until all recommendations are completed.
The Panel meets EVERY 3rd WEDNESDAY of the month at the Civic Building. Meetings commence at 10:30am. Virtual attendance via Microsoft Teams is available with notice given.
Reports – This allows us to focus on one issue or specific area of policy, in detail and is evidence based. A scoping document is agreed with the relevant Heads of Service and a detailed report is presented to the Performance and Improvement Committee with our recommendations.
Desktop Review – This allows members to familiarise ourselves with a policy which is usually presented by a service manager or Head of Service. No report is necessary. The minutes of our meetings capture any questions panel members ask.
New Bootcamp – This is a new form of scrutiny that we are looking to do starting in 2024. This form of scrutiny is led by us, with support from the Customer Involvement team. Preparation may be necessary via surveys. Bootcamps usually take 1-2 days depending on the ONE topic that we are looking at. Following a main presentation, the participants break off to smaller groups to engage and capture tenant views. Recommendations will be agreed on the day. A report will then be produced by the TSP and will be presented to the Performance and Improvement Committee.
The Chair, Vice Chair and Secretary are elected by the Tenant Scrutiny Panel members.
• Betty Clayton - Chair
• Mo Tennison - Vice Chair
• Rodger Haldenby - Secretary
We have some great representatives on the Tenant Scrutiny Panel who all work together with the aim of representing your views when it comes to reviewing and challenging the services that St Leger Homes' provide.
• Brenda Lennon
• Emery Sindijjue
• Luke Laister
• Harry Wood
• Edward Cristian
• Cameron Hickman
• Therese Kennedy
TSP work in 2022/2023
In 2022/2023 the TSP worked with St Leger Homes to review the following:
• Metro-clean agreement
• Antisocial behaviour
• Estate walks
As well as carrying out a full review of the service shown above, the Tenant Scrutiny Panel also carried out desk top reviews in 2023 on the following:
• Review of the Tenancy Agreement
• Draft Damp, Mould and Condensation Policy
• Housing Management Policy
- Mystery Shopping (Bootcamp)
- Recharge Policy (Report)
- Expense & Rewards (Report)
- Damp Mould&Cond (Report)
- Impact of Flooding (Desktop Review)
- Website & Comms (Desktop Review)
Our Forward Plan is subject to change due to the needs of the company and Scrutiny Panel.
Tenant Scrutiny Reviews and Action Plans
Anti Social Behaviour Scrutiny Review Action Plan
pdf | 161Kb
Estate Walks Scrutiny Review Action Plan
pdf | 119Kb
Metro Cleaning Scrutiny Review Action Plan
pdf | 67Kb
If you are interested in joining the Panel, register using the form below or contact us on:
Panel Secretary Details
Rodger Haldenby
Email tenantscrutiny4slhd@gmail.com
Officer Contact Details
Asim Munir - Engagement & Communications Service Manager Email asim.munir@stlegerhomes.co.uk
Alison Alcock - Customer Involvement Officer Email alison.alcock@stlegerhomes.co.uk