We use Relay UK (a service offered by BT) to help make communicating with our deaf or hard of hearing customers easier.
If you are deaf or have a hearing impairment, visit the website below to find out how you can use the service to contact us:
Our Customer Access Team can be contacted using Relay UK by prefixing the number with 18002 e.g. 18002 01302 862862.
Got a Smartphone and want to translate yourself?
You can now translate documents – including handwritten text – yourself using a Smartphone App called Google Lens.
While we can’t guarantee that the translation will always be 100% accurate (the same can be said about live translation) The App makes translating signs, letters, booklets and handwritten notes easy and more independent, meaning that you don’t need to rely as much on anyone else to help you.
The App works on computer screens, paper and a host of other mediums.
Google also provide other Apps that perform some of the functions of Google Lens, notably – Google Translate can translate in a similar fashion, although has less other functionality.
Follow the quick instructions on how to use the App below and then click on the link for your local App Store to download it and start using the App.