In partnership with the Royal National Institute for the Deaf (RNID), textphone users can now contact any department or individual member of staff by simply using the 18001 prefix before the number of the department or person you would like to speak to.
An RNID Typetalk Operator automatically joins the conversation and provides a link between the textphone user and the hearing person. Typetalk Operators understand the needs of deaf and speech-impaired people and provide a discreet and confidential service. Further details can be found by using the website link below:-
Our Repairs Contact Centre FreePhone line can be accessed using Typetalk by prefixing the Call Centre number with 18001 e.g. 18001 0808 126 3123.
For instructions on how to use RNID typetalk please open the document below:-
RNID Typetalk Instructions
Minicoms are a device that enables tenants with speech and/ or hearing impairments to communicate directly with staff, The minicom allows the impaired and non-impaired user (or combinations of) to converse using a conventional touch type keyboard. All information typed is instantly displayed to ensure a real time conversation. If you wish to use the Minicom System please dial 01302 862719.