We would normally expect to share what we record about you with you whenever we assess your needs or provide you with services. However, you also have the right to ask for all the information we have about you and the services you receive from us all at once. This is called a Subject Access Request.
When we receive a request from you in writing, we must give you access to everything we’ve recorded about you. However, we can’t let you see any parts of your record which may contain:
- Confidential information or images of other people; or
- We have received legal advice that to give out this information it will cause serious harm to you or someone else’s physical or mental wellbeing; or
- If we think that giving you the information may stop us from preventing or detecting a crime.
This applies to personal information that is in both paper and electronic records. If you ask us, we can also let another named individual see your record (except if one of the points above applies).
If you can’t ask in writing for your records, we’ll make sure there are other ways that we can help you access this information.