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St Leger Homes of Doncaster

Your Rights

What YOU can ask US to do with YOUR information.

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The law gives you a number of rights to control what personal information is given to us and how it is used by us.

All of your rights are listed in the drop down boxes below and if you have any queries about access to your information, or if you would like to see any of your personal information, please contact:

The Customer Relations Team,
St Leger Homes of Doncaster, 
St Leger House, 
White Rose Way, 
Doncaster 
DN4 5AA  

Or you can contact them by telephone on 01302 862726 or by emailing CustomerCare@stlegerhomes.co.uk.

If you would like to make a request to us about the personal information we hold about you, please us the contact details above. We have 1 month to complete your request.

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We would normally expect to share what we record about you with you whenever we assess your needs or provide you with services. However, you also have the right to ask for all the information we have about you and the services you receive from us all at once. This is called a Subject Access Request.

When we receive a request from you in writing, we must give you access to everything we’ve recorded about you. However, we can’t let you see any parts of your record which may contain:

  1. Confidential information or images of other people; or
  2. We have received legal advice that to give out this information it will cause serious harm to you or someone else’s physical or mental wellbeing; or
  3. If we think that giving you the information may stop us from preventing or detecting a crime.

This applies to personal information that is in both paper and electronic records. If you ask us, we can also let another named individual see your record (except if one of the points above applies). 

If you can’t ask in writing for your records, we’ll make sure there are other ways that we can help you access this information.

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You should let us know if you disagree with the information we hold for you. (For example, we might have the wrong email address for you or our records said that you live at ‘62 Smith Street’, when in fact you live at ‘622 Smith Street’).

We may not always be able to change or remove information as you request, but we’ll always correct factual inaccuracies and may include your comments in the record to show that you disagree with others that we can’t change.  

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In some circumstances you can ask for your personal information to be deleted, for example:

  1. Where your personal information is no longer needed for the reason it was collected in the first place
  2. Where you have removed your consent for us to use your information and where there is no other legal reason for us to use it
  3. Where there is no legal reason for the use of your information.

Where your personal information has been shared with others (such as a contractor), we’ll take every step to make sure those using your personal information comply with your request for erasure.

Please note that we can’t delete your information where:

  1. We are required to have it by law
  2. It is used for freedom of expression 
  3. It is for public health purposes
  4. It is for, scientific or historical research, or statistical purposes where it would make information unusable
  5. It is necessary for legal claims.
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You have the right to ask us to limit or restrict what we use your personal information for where:

  1. You have identified inaccurate information, and have informed us of this and are waiting for us to change it
  2. Where we have no legal reason to use that information but you want to restrict what we use it for rather than erase the information altogether.

 

Where restriction of use has been granted, we’ll inform you before we intend to use your personal information for any reason.  

You have the right to ask us to stop using your personal information to deliver any of our services. However, if this request is approved this may cause delays or prevent us delivering that service in the future if you need us. 

Where possible we’ll seek to comply with your request, but we may need to hold your information and use it because we are required to by law.

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You have the right to ask for your personal information to be given back to you or another service provider of your choice in a commonly used format. This is called ‘data portability’.  However this only applies if we are using your personal information with consent and if decisions were made by a computer and not a human being.   Data portability won’t apply to the services you receive from us as we don’t use computers to make automated decisions about you.

You also have the right to object if you are being ‘profiled’. Profiling is where decisions are made about you based on certain things in your personal information, e.g. your health conditions.  If you have concerns regarding automated decision making, or profiling, please contact our Data Protection Officer who’ll be able to advise you about how we use your information. 

Data Protection Impact Assessments

As an organisation, as well as your rights, we also protection your privacy in other ways too. One of these might be to carry out a Data Protection Privacy Impact Assessment (DPIA). These assessments would be done if we thought there would be a high risk to your rights and freedoms and would be done before we undertook any changes.

The DPIA is carried out with our organisations Data Protection Officer and it evaluates how your rights can be protected to minimise any breaches. They don’t happen often as they relate to moving large scale data.

Below are a couple of examples of when we would do a DPIA:

  • If we were moving offices and had to transfer files with personal data on
  • If we implemented new systems to hold your data
  • If we had to transfer large amounts of data electronically

 


Awards

  • Doncaster Growing Together
  • Silver Award for Sustainability Achieved
  • Customer Service Excellence
  • Positive About Disabled People
  • Housing Diversity Network

Useful Links

Contact

St Leger Court
White Rose Way
Doncaster
DN4 5ND
Tel: 01302 862862

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