You can report a repair a number of ways. Refer to your Tenants Repair Handbook in order to give an accurate description of the work needed. When we visit you to carry out the repair there must be someone in the property who is at least 16 years of age.
Contact us by:
Phone our Technical Support Service, free, 24hrs a day 365 days a year on 0808 126 3123, or if you prefer and want to use your mobile 01302 735191.
Fax your repair using 01302 862278.
If you are hard of hearing or speech impaired and have access to a Typetalk phone you can ring us by dialling 18001 before the freephone or landline repairs number shown above. This will put you through to the RNID typetalk service who will arrange for us to talk to you via their service.
We also have access to translation services using Big Word. If you want to report a repair using this service, ring our Technical Support Service. All you need to tell us is your phone number and your preferred language. We'll then arrange for an interpreter from Big Word to ring you back, we can then talk to you through the interpreter.
Email your repair to firstname.lastname@example.org. Include your contact telephone number in the email so that we can ring you to discuss the repair.
You can find details of your local St. Leger office in our Contacts Directory. You may use the free red phones in our local St. Leger office receptions to contact our Technical Support Service direct.
We provide appointments for the completion of responsive repairs and pre and post inspections:
We also offer a School Run appointment, between 9.30 am and 2.30 pm, if you have to take children to school.
The Technical Support Service is trained to prioritise repairs taking into account individual circumstances because vulnerability can impact on customers in different ways. Where it is identified that a repair is impacting directly on a customer’s health, well being we will always try to work flexibly and in some circumstances may carry out the repair sooner. We may also, in some circumstances, waiver a rechargeable repair for vulnerability reasons.
If you wish to assist St. Leger Homes to tailor their service to your needs, please remember to fill in a Customer Profile Questionnaire (CPQ) for the Tenant and Joint Tenant and the Household Member Profile form for anyone living with you. All information is dealt with in the strictest confidence, and in compliance with the Data Protection Act 1998. Click on the link below or alternatively ring the Technical Support Service on freephone 0808 126 3123 or 01302 735191 and we will complete the form on your behalf.
Where we feel that a tenant has exaggerated the extent of their repair to ensure an emergency call out or to be given priority over other tenants, or is not present at the property when we attend on emergency call out, we will write to the tenant advising that should the same thing happen again we will charge for the cost of the abortive visit or call out.
We encourage feedback from our tenants to help us improve. To tell us what you thought about our repairs service or to request a visit from a Quality Control Supervisor ring free on 0808 126 3123. Alternatively use our complaint, compliment or comment form.
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