The following services are
provided with the SILVER & GOLD packages.
Tenancy deposit scheme
Under the Tenancy Deposit Protection
legislation all landlords and letting agents taking deposits for
assured shorthold tenancies (ASTs) in England and Wales must
protect the deposit within a Government approved tenancy-deposit
St. Leger Homes are using The Deposit
Protection Scheme. The scheme provides a free dispute resolution
service should there be any dispute regarding the return of the
deposit. Under the The Deposit Protection Scheme the tenant pays
the deposit to the agent.
St. Leger Homes has its own dedicated repairs
team. As a landlord you must pay for any repairs that need to be
done by law. However, if the tenant has caused the damage, we will
charge them the cost of the repair. We will provide you with
invoices to enable you to claim back any VAT on your expenses, such
as the cost of our services.
Depending on the package you choose, we will
include your property in our computerised housing-management system
to allow us to manage your rent account effectively and
efficiently. This will include:
- paying the rental income to you
- managing the rent account (which includes collecting money and
dealing with any missed rent payments)
We will provide you with invoices so that you
can claim back any VAT on your expenses such as the cost of our
services. The officer carrying out the sign-up will help the tenant
fill in Housing and Council Tax Benefit application forms if
appropriate and forward them to the Housing and Council Tax Benefit
Office to process.
As part of the Silver and Gold packages, we
will inspect the inside and outside of the property once a year on
your behalf. Following the inspection we will provide you with a
written report on its condition.
Recording meter readings
We will also keep a record of gas and
electricity readings at the start and end of every tenancy.
Inspecting your property before the
tenant moves out
We will arrange with the tenant to inspect the
property within the last month of their tenancy. At this visit, we
will point out any repairs that are the tenant’s responsibility,
and make a signed agreement with your tenant naming these repairs
and whether the tenant will do the work or pay for our workmen (or
workmen that you arrange) to carry out the work. We will also agree
how the property should be left when the tenant departs.
On the day the tenant moves
On the day that your tenant leaves your
property, we will collect the keys and check that they have given
back the number of keys received when they took over the
We will also inspect your property to ensure
that it is left in the same condition it was in at the commencement
of the tenancy. If any work is required that is the tenant’s
responsibility, we will make an agreement with the tenant setting
out which work they must pay for. Our operatives or cleaners will
carry out any work or you can make your own arrangements.
When the property is
While your property is empty, we will
regularly inspect it to make sure it is safe. If we have any
concerns about security, we will inform you and we will decide how
to manage the situation. We could, for example:
- arrange contractors to screen the doors and windows
- arrange to install an alarm system that comes with a 24-hour
response service if it goes off
There is, however, a fee for the security
measures and also if any call-out is needed.
Finding a new tenant for your
We will identify a new tenant for your
property from our housing register once any work that needs to be
carried out has been completed.
We would require that any property we manage
is in a reasonable condition to an agreed lettable standard. Any
property that we manage must be free of hazards as prescribed in
the Housing Health and Safety Rating System as well as being safe,
secure and clean - with all facilities and components in good
Our surveyors will inspect your property in
order to ensure that it meets our standard.
Finding you a tenant
The housing register comprises a list of
people who want us to help them to find a home. The list is made up
of our current tenants and anyone else who has applied to us.
Our lettings policy is compliant with the 1996
Housing Act and the 2002 Homelessness Act.
We will find a tenant for you from our housing
register. The housing register is split into five bands.
We give people in bands 1 to 3 priority in
order of the date we put them into that band.
We give priority to people in bands 4 and 5 in
order of the date they applied.
Making sure the tenant is
From the information provided we will
endeavour to ensure that the tenant is suitable for your property
before we make a full offer of a tenancy.
We will check the references of all the people
who are over 18 years old and whose name will be included on the
tenancy agreement. If we have any concerns, we will investigate
these and we will not make an offer until we have resolved any
matters of concern.
Making an offer
When we offer someone a tenancy for your
property, we will either send it by post, tell them in person or
One of our officers will arrange to meet the
tenant at your property to allow them to view it. This ensures that
the tenant has someone there to answer any questions they may have
about the property or the tenancy.
The tenancy agreement
We will give the new tenant a 6,12 or 24 month
assured shorthold tenancy agreement (known as a fixed term). This
enables us to have full control over the tenancy and to take action
if the tenant breaks the conditions of their tenancy.
Signing the tenancy
The tenant will sign the tenancy agreement at
one of our Area Housing Offices. All relevant forms (including
benefit application forms) will be completed at the same time. We
will then leave the keys with your new tenant.
Council tax liability
We will tell the Council Tax department on
your behalf when tenants move in and out.
We will assist the tenant in completing and
submitting Housing and Council Tax Benefit documentation if
We will provide a welcome pack for your tenant
to introduce them to their new home. The welcome pack includes:
- the names and numbers for the gas and electricity
- information about the property
- emergency contact numbers
- instructions on how to use the heating system
- contact details of the services we provide under the package
you have chosen