In partnership with the Royal National
Institute for the Deaf (RNID), textphone users can now contact any
department or individual member of staff by simply using the
18001 prefix before the number of the department
or person you would like to speak to.
An RNID Typetalk Operator automatically
joins the conversation and provides a link between the textphone
user and the hearing person. Typetalk Operators understand the
needs of deaf and speech-impaired people and provide a discreet and
confidential service. Further details can be found by using
the website link below:-
http://www.textrelay.org/
Our Repairs Contact Centre
FreePhone line can be accessed using Typetalk by prefixing
the Call Centre number with 18001 e.g.
18001 0808 126 3123.
For instructions on how to use RNID
typetalk please open the document below:-
RNID Typetalk
Instructions
Minicom
Minicoms are a device that enables tenants
with speech and/ or hearing impairments to communicate directly
with staff, The minicom allows the impaired and non-impaired
user (or combinations of) to converse using a conventional touch
type keyboard. All information typed is instantly displayed
to ensure a real time conversation. If you wish to use the
Minicom System please dial 01302 862719.