Before any work can be carried out to your home, a
surveyor will assess your home. We will only carry out work
necessary to bring your home up to the Decent Homes Standard or
Doncaster Decency Standard.
What will happen if my home needs
improving?
- Before work starts, we will hold
a Tenants Choice Event for those having internal
works. This will give you the opportunity to choose from
a range of items such as kitchen units, wall and floor tiles.
- If you can't get to a choice event, we will
visit you in your home.
- Three weeks before work starts, we will write
to you to let you know the week in which the work will start in
your home.
- One week before work starts we will hold a
health and safety meeting with you at your home, when you will have
the opportunity to raise any concerns and we will agree what
preparations you need to make. We will also issue you with a
schedule when works will be started.
What will happen during the work?
- We will visit you regularly to ensure all is
well.
- We will tell you what works are planned for
your home each week.
- Work should take no longer than five weeks.
We will try to complete work as agreed and let you know if there is
a delay.
- Ensure that your home and personal belongings
are treated with respect and care and ensure that essential
services (water, electricity and heating) are back on at the end of
each day.
What will happen at the end of the work?
- We will visit you to ensure that you are
happy with the work, and you will also receive a telephone
call from a company called Viewpoint who will ask you a series of
customer satisfaction questions. We would appreciate it if
you could take the time to answer the questions as your feedback is
very valuable to us in helping to improve our services.
- We will assess your home and decide if any
re-decoration is necessary. At your choice event you should
have been advised of the re-decoration options for the rooms which
have been affected by the work.
- Once the whole scheme in your area has been
completed, we will hold an evaluation meeting where you will have
the opportunity to give feedback on the Decent Homes process and
make suggestions on how we can improve our service. A random
selection (taken from the customer satisfaction feedback collected
by Viewpoint) of customers will be invited to attend the meeting to
express their views and ideas to us.
May I refuse to have work carried out?
You can decline a part of your package, for
example if you are having internal work done you can decline your
kitchen and still have your bathroom done.
You cannot decline an individual item, for
example if you are having your bathroom done you cannot refuse the
toilet and still have the bath fitted
However, we must carry out any work required
for safety reasons.
If you cannot find the information you need on
this website, please contact us by:
Telephone: 0800 180
4478
Or by email.