What We Will Do

St. Leger aim to complete urgent repairs within three working daysWe aim to communicate quickly and effectively with our customers and to carry out repairs efficiently and to a high standard.

We will:

  • Publish information about the different ways you can report repairs
  • Publish information about repair categories and timescales
  • Answer calls to our call centre within five telephone rings
  • Acknowledge repairs reported to us within 24 hours
  • Offer a morning, afternoon or evening appointment for all repair works on a date that is convenient to you and within the timescale for that repair
  • Make sure you know which repairs are your responsibility and give you four weeks notice in writing if your responsibilities change
  • Provide a receipt for all repairs reported. This will confirm the target completion date for the repair and provide useful contact information.

 

Carrying out a repair to your home

We will:

  • Make sure our workers are skilled and that they use quality materials
  • Make sure our workers carry identification details
  • Treat your home with respect and tidy up afterwards
  • Always try to keep an appointment and let you know if there is a delay
  • Complete or make safe all emergency repairs within 2 hours
  • Complete urgent repairs within 24 hours
  • Complete all routine repairs within 5 working days
  • Complete all other work within 20 working days
  • Tell you your repair category when you report it

Click Here if you wish to Report a Repair online

To view our Service Standards click on the link  Customer Service Standards 

 
 

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