Servicing your gas fire

The facts

• Gas servicing is free for tenants with appliances that are installed by St. Leger Homes.
• Servicing your gas will take around 40 minutes per appliance.
• We are bound by law to carry out an annual gas safety check on your gas.
• Your appointment will be sent to you through the post but if it not convenient then please contact St Leger Homes to rearrange.

Our duty

• We will write to you giving you seven days notice.
• St. Leger Homes will ensure all your appliances are maintained in a safe condition.
• St. Leger Homes will give you a copy of your gas service record on the day of the service.

Your duty

• You must let us in to your home to carry out gas safety checks.
• If you have any doubts about your gas safety, turn off your gas and contact St. Leger Homes immediately.
• Always keep appointments for our inspection.
• If you think your gas has not been serviced a year after installation then contact us immediately.
• Not letting us in to service your gas is a breach of your tenancy.

Gas leak

If you suspect you have a gas leak in your home, you should:-

• Turn off the meter at the control valve.
• Open any doors and windows.
• Put out naked flames.
• Not smoke or strike any matches.
• Not turn electrical switches on or off as they cause sparks.
• Keep people away from the area.
• Not use any phone at your home to report the gas leak.
• Contact TRANSCO emergency freephone number on 0800 111 999.

Top gas tips

• Never use a gas appliance that you suspect may not be working properly.
• Do not try to alter or repair a gas appliance yourself, contact St. Leger Homes’ Repairs Contact Centre on 0800 126 3123.
• Never block any vents as this will shut out the fresh air that your appliance needs to burn safely.
• Check that nothing is blocking outside grills, flues or airbricks.
• Only use gas appliances for what they were designed for. For example, do not use a cooker to heat a room.
• Take care when buying second-hand appliances, make sure the dealer gives you a written guarantee and always ask for a copy of the user manual.
• You need to ask St. Leger Homes for permission if you are planning to fit a gas appliance.
• If you have to move your bedroom into your living room with a gas fire then please contact St. Leger Homes before doing so.

Gas Maintenance and Servicing

If you would like to know when your gas or solid fuel fire will be serviced please click here.

Always remember, whenever anyone comes to your door to always ask for their ID.  If you would like a password from our operative before you give them entry to your home please ring our servicing team on 01709 858659.

If you want any more information about gas servicing, please contact St. Leger Homes on 01709 858659 or email gas.servicing@stlegerhomes.co.uk.