There are 4 ways to report a repair:

1.  By Phone

• Call our Repairs First Contact Centre free 24hrs a day 365 days a year on:  0808 126 3123 

Our repairs teams carry out appointed work from 8am until 6pm 5 days per week and Saturday mornings.

At all other times we operate an emergency service which responds to repairs where there is serious risk of injury or death or major damage to property - the service will also record all other repairs. 

2. Online on this website using the self-diagnostic repair tool

• Self-Diagnostic repair tool

please note in order for you to use this facility you need to have pre-registered.   In order to access service information please telephone 01302 862726 or email info@stlegerhomes.co.uk  

3.  Online on this website using the report form.

• Our on-line report form

PLEASE DO NOT USE THE SELF DIAGNOSTIC TOOL OR THE ONLINE REPORT FORM TO REPORT AN EMERGENCY REPAIR, ALWAYS USE THE REPAIRS HOTLINE ON 0808 126 3123

4.  In person or in writing to your local St. Leger office

• You can find details of your local St. Leger office in our Contacts Directory.  You may use the free red phones in our local St. Leger office receptions to contact our Repairs Call Centre direct.

When reporting a repair please refer to your Tenants Repair Handbook in order to give an accurate description of the work needed.

View or download Responsive Repairs and Maintenance Leaflet

Also in this section:

• What we will do
• Report a Repair online
• How long will you wait?
• Your responsibilities
• Gas safety and servicing