Report a repair
You can report a repair a number of ways.
Refer to your Tenants Repair Handbook in order to give an accurate
description of the work needed. When we visit you to carry out the
repair there must be someone in the property who is at least 16
years of age.
Contact us by:
Phone our Technical Support Service, free, 24hrs a
day 365 days a year on 0808
126 3123, or if you prefer and want to use
your mobile 01302
735191.
Fax your repair using 01302 862438.
If you are hard of hearing or speech
impaired and have access to a Typetalk phone you can ring us
by dialling 18001 before the freephone or landline repairs
number shown above. This will put you through to the RNID typetalk
service who will arrange for us to talk to you via their
service.
We also have access to translation services using Big Word. If
you want to report a repair using this service, ring our
Technical Support Service. All you
need to tell us is your phone number and your
preferred language. We'll then arrange for an interpreter from Big
Word to ring you back, we can then talk to you through the
interpreter.
Email your repair to tenantrepairs@stlegerhomes.co.uk.
Include your contact telephone number in the email so that we can
ring you to discuss the repair.
To use the self-diagnostic repair tool you need to have
pre-registered. To do this phone 01302 862726 or email
info@stlegerhomes.co.uk
PLEASE DO NOT USE THE SELF DIAGNOSTIC TOOL OR THE
ONLINE REPORT FORM TO REPORT AN EMERGENCY REPAIR, ALWAYS PHONE THE
REPAIRS FIRST CONTACT CENTRE FREE ON 0808 126 3123 OR 01302
735191.
- In person or in writing to your local St. Leger
office
You can
find details of your local St. Leger office in our Contacts
Directory. You may use the free red phones in our
local St. Leger office receptions to contact our Technical
Support Service direct.
We provide appointments for the completion
of responsive repairs and pre and post inspections:
- Morning appointment 8 am to 12 noon
- Afternoon appointment 12 noon to 4 pm
- Evening appointment 4 pm to 6 pm
- Saturday morning appointments 8 am to 12
am
We also offer a School Run appointment,
between 9.30 am and 2.30 pm, if you have to take
children to school.
The Technical Support Service is trained to prioritise
repairs taking into account individual circumstances because
vulnerability can impact on customers in different ways. Where it
is identified that a repair is impacting directly on a customer’s
health, well being we will always try to work flexibly and in some
circumstances may carry out the repair sooner. We may also,
in some circumstances, waiver a rechargeable repair for
vulnerability reasons.
If you wish to assist St. Leger Homes to
tailor their service to your needs, please remember to fill in a
Customer Profile Questionnaire (CPQ). All information is dealt with
in the strictest confidence, and in compliance with the Data
Protection Act 1998. Click on the link below or alternatively ring
the Technical Support Service on freephone 0808
126 3123 or 01302 735191 and we will complete the form on
your behalf.
Customer Profile
Questionnaire
Where we feel that a tenant has exaggerated
the extent of their repair to ensure an emergency call out or to be
given priority over other tenants, or is not present at the
property when we attend on emergency call out, we will write to the
tenant advising that should the same thing happen again we will
charge for the cost of the abortive visit or call out.
We encourage feedback from our tenants to help us improve. To
tell us what you thought about our repairs service or to request a
visit from a Quality Control Supervisor ring free on 0808 126 3123.
Alternatively use our
complaint, compliment or comment form.
- If your home requires any aids or adaptations to help
make your life easier,
please click here.
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