There are 5 ways to report a repair:

1. By Phone

  • Call our Repairs First Contact Centre free 24hrs a day 365 days a year on:  0808 126 3123  Our Repairs First Contact Centre or, if you prefer and want to use your mobile, 01302 735191 

Our repairs teams carry out appointed work from 8am until 6pm 5 days per week and Saturday mornings.

We offer appointment slots from 8am - noon, noon - 4pm and from 4pm - 6pm.

At all other times we operate an emergency service which responds to repairs where there is serious risk of injury or death or major damage to property - the service will also record all other repairs. 

If you are hard of hearing or speech impaired and have acess to the Typetalk phone you can ring us by dialling 18001 before the freephone or landline repairs number. This will put you through to the RNID typetalk service who will arrange for us to talk to you via their service.

We also have access to translation services using Big Word. If you want to report a repair, ring  our repairs contact centre. All you need to tell us is your phone number and your preferred language. We'll then arrange for an interpreter from Big Word to ring you back, we can then talk to you through the interpreter.

 

2. Online on this website using the self-diagnostic repair tool

Please note in order for you to use this facility you need to have pre-registered.   In order to access service information please telephone 01302 862726 or email info@stlegerhomes.co.uk  

 

3. Online on this website using the report form.

PLEASE DO NOT USE THE SELF DIAGNOSTIC TOOL OR THE ONLINE REPORT FORM TO REPORT AN EMERGENCY REPAIR, ALWAYS USE THE REPAIRS HOTLINE ON 0808 126 3123

 

4. By fax on 01302 862438

 

5. In person or in writing to your local St. Leger office

When reporting a repair please refer to your Tenants Repair Handbook in order to give an accurate description of the work needed.

 

 

If your home requires any aids or adaptations to help make your life easier, please click here.

 

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