There are 5 ways to report a repair:
1. By Phone
- Call our Repairs First Contact Centre free 24hrs a day 365 days
a year on: 0808 126
3123
or, if you prefer and want to use your mobile,
01302 735191
Our repairs teams carry out appointed work from 8am until 6pm 5
days per week and Saturday mornings.
We offer appointment slots from 8am - noon, noon - 4pm and from
4pm - 6pm.
At all other times we operate an emergency service
which responds to repairs where there is serious risk of
injury or death or major damage to property - the service will
also record all other repairs.
If you are hard of hearing or speech impaired and have acess to
the Typetalk phone you can ring us by dialling 18001 before
the freephone or landline repairs number. This will put you through
to the RNID typetalk service who will arrange for us to talk to you
via their service.
We also have access to translation services using Big Word. If
you want to report a repair, ring our repairs contact centre.
All you need to tell us is your phone number and
your preferred language. We'll then arrange for an interpreter from
Big Word to ring you back, we can then talk to you through the
interpreter.
2. Online on this website using the self-diagnostic
repair tool
Please note in order for you to use this
facility you need to have pre-registered. In order to
access service information please telephone 01302 862726 or email
info@stlegerhomes.co.uk
3. Online on this website using the
report form.
PLEASE DO NOT USE THE SELF
DIAGNOSTIC TOOL OR THE ONLINE REPORT FORM TO REPORT AN EMERGENCY
REPAIR, ALWAYS USE THE REPAIRS HOTLINE ON 0808 126
3123
4. By fax on 01302 862438
5. In person or in writing to your local St. Leger
office
When reporting a repair please refer to your Tenants
Repair Handbook in order to give an accurate description
of the work needed.
View or download Responsive Repairs and Maintenance Leaflet
If your home requires any aids or adaptations to help
make your life easier,
please click here.
Also in this section: