As part of a policy of continuous improvement, we have
introduced a number of measures to help maintain the appearance and
standards of your home and neighbourhood.
We will:
- Carry out quarterly Estate Inspections, also known as
estate walks, and draw up plans to deal with any issues that
arise. We will produce an Estate Inspection Report after
each walk detailing the actions we will take.
- Tell you when Estate
Inspections will happen you can find details
on our website and also in our local area offices.
- Contact your
Local Ward Councillors, tenants’ representatives
and invite other parties such as Police and council representatives
to attend.
- Report any graffiti, abandoned vehicles or rubbish problems to
Doncaster Metropolitan Borough Council within 24 hours
- Respond within 24 hours to any reports of abandoned or insecure
properties
- Your neighbour or anti-social behaviour complaint will be
a allocated a Risk Rating and you will be visited within 24 hours
to 10 days depending on the seriousness of your
complaint.
- Enforce the Tenancy
Agreement for the well being of all our
customers
- Work with police and other partners to make our neighbourhoods
better and safer places to live
- Provide help and information for new tenants
- Listen to your comments and work with you to bring about
improvements to your homes and neighbourhoods
- Work with all our customers and police and other agencies to
combat Anti-social
Behaviour
To view our service standards please click on the link
below:-