To provide 'Quality Homes in Quality Neighbourhoods'

Vision:

We are a customer orientated organisation and keep the wellbeing and satisfaction of our customers at the heart of everything we do. We have a company vision which captures our desire to aim high and provide the best possible service to all our customers:

• To deliver excellent services in all that we do
• To ensure we are customer focused
• To provide quality homes in quality neighbourhoods

Strategic Objectives:

• Achieving excellence and having it recognised at inspection
• Improving our performance and the way we manage performance
• Ensuring we deliver value for money by making best use of our resources
• Improving our communications both internally and with others
• Ensuring we are a customer focused organisation by putting our customers at the heart of everything we do
• Maintaining and improving our assets by investing wisely and managing our stock
• Supporting communities through regeneration activities

Our Values:

Fairness:

• To ensure we consistently demonstrate that equality and diversity is integral to all that we do

Excellence:

• To ensure that all members of our organisation carry out their day to day duties with a level of pride and confidence and encourages everyone to go the extra mile where possible

Empowerment:

• Ensures that staff can become involved in making a difference to the organisation and taking responsibility for their decisions. We also wish to provide meaningful consultation and participation with customers to empower them to make a difference

Linkages:

• Encourages the development of effective partnerships with external parties for the benefit of our customers and to increase the sustainability of our estates