Online logging of Repair Requests

Tenants are now able to log a repair request for their property via the self-service facility within My Service. 

The facility gives tenants access to a diagnostic tool showing pictures of all the things in a property that might need repairing.

All tenants need to do is click on the picture of the item in their home that needs repairing and the system asks a series of questions to help the tenant to diagnose the repair. Tenants can also state their preferred method of contact and a preferred appointment date.  

The system automatically passes the request to the Technical Support Service who will contact the tenant to confirm the repair and to make an appointment for the work to be carried out.

We are also looking at developing this further to include the ability for tenants to check on progress of a repair and, for some repairs, to book an appointment on line.

To use this facility you need to be registered to use My Service. For security reasons a username and password is sent in the post.  

Click on My Service to register.