St. Leger homes of Doncaster has to carry out a satisfaction survey, known as the Status Survey, every two years to measure customer satisfaction of the services it provides.
St. Leger Homes commissioned BMG Research, a market research company, to undertake the survey on its behalf. 4000 randomly selected general needs tenants and 1000 tenants of sheltered housing were sent questionnaires between September and November 2008.
1,858 of our customers returned completed questionnaires.
The results of the survey tells us what our customers think of the services we provide and will influence the way we deliver them in the future.
To view a full copy of the report please click here.
St. Leger Homes measures customer feedback of the services it provides through a variety of customer satisfaction questionnaires, complaints, comments, compliments and reality checking. The results are collated into a customer feedback booklet which is reported to our Executive Management Team and Area Board every two months.
To view the customer feedback booklet please click the link below.
Customer Satisfaction Booklet - May 2009
You can make a comment, compliment or complaint by clicking here