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Reduce customer rent arrears.
(Monthly)
|
We aim to ensure that year end current rent arrears are no more
than 1.40% of the total amount we collect each year. |
Lower is better
|
In March 2013 we were
owed £1,445,063, which is equal to
2.00%, against a profiled* target
of 1.40%. |
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|
Rent collected.
(Monthly)
|
We aim to collect 99% of rent owed to us by year
end. |
Higher is better
|
In March 2013 we
collected £4,593,519, which equates to
97.93% of rent owed, against a
profiled* target of
98.76%. |
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|
Reduce rent loss through homes being empty.
(Cumulative)
|
We aim to reduce
void rent loss to 0.95% by the end of the year. |
Lower is better
|
In March 2013, rent lost due to properties
being vacant was £603,942, which is equal to
0.90%. |
 |
|
Evictions due to rent arrears.
(Cumulative)
|
We aim to have
no more than 25 evictions by Year End. |
Lower is better
|
In March 2013, we carried
out 36 evictions (cumulatively), due to rent
arrears, against a cumulative target of 25. |
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|
Satisfaction with handling anti-social behaviour complaints.
(Cumulative)
|
We aim to reach a 93% satisfaction rate with the way we
handle ASB complaints. |
Higher is better
|
(Reported 1 month in arrears).
In February 2013,
86% of tenants were satisfied with the way we
handled their ASB complaint.
|
|
|
Introductory tenancies not converted due to anti-social
behaviour.
(Cumulative)
|
We aim to reduce the number of Introductory Tenancies not
converted due to ASB. |
Lower is better
|
In March 2013,
there were 0.76% introductory
tenancies not converted due to ASB.
|
|
|
Complete repairs right first time.
(Cumulative)
|
We aim to complete 97% of repairs right first
time. |
Higher is better
|
In March 2013, we
completed 96.31% of repairs
carried out, right first time.
|
|
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Make and keep repairs appointments.
(Cumulative)
|
We aim to keep 99.50% of all appointments made. |
Higher is better
|
In March 2013,
99.00% of all internal and
external repairs appointments made, were kept.
|
|
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Emergency repairs completed on time.
(Cumulative)
|
We aim to complete 99% of emergency repairs on time. |
Higher is better
|
In March 2013, we
completed 98.34% of emergency
repairs on time.
|
|
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Routine repairs completed on time.
(Cumulative)
|
We aim to complete 96% of routine repairs on time. |
Higher is better
|
In March 2013, we
completed 96.17% of routine
repairs on time.
|
|
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Proportion spend of responsive repairs against planned
repairs.
(Cumulative)
|
We aim to have a 50% ratio on responsive repairs and 50% on
planned repairs. |
Lower is better
|
Performance available in May 2013.
|
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Properties with a valid Landlord Gas Safety Certificate.
(Monthly)
|
We aim to have 100% of properties with a valid Landlord Gas
Safety Certificate. (Year End)
|
Higher is better
|
In March 2013,
100.00% of council owned
properties, where a gas service was carried out, have a valid
Landlord Certificate.
|
|
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Service satisfaction level for Property Services.
(Monthly)
|
We aim to reduce the number of complaints regarding Property
Services due to service failure. |
Lower is better
|
(Reported 1 month in arrears).
In February 2013, we dealt
with 44% cases of service
failure complaints, within Property Services.
|
|
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Service satisfaction level - Overall Organisation.
(Monthly)
|
We aim to reduce the number of complaints due to service
failure by St. Leger Homes. |
Lower is better
|
(Reported 1 month in arrears).
In February 2013, we dealt
with 39% cases of service
failure, regarding the service provided by the organisation.
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Value for money.
(Monthly)
|
We aim to spend within the annual budget or lower. |
Lower is better
|
Performance available in May 2013. |
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