The table below reports progress against a key selection of our targets.
For more detailed performance information, click here.
Performance information is also reported to each Board meeting - the full reports are available here.
|
What we do |
Target2010/11 |
How we are doing? |
|---|---|---|
|
Deal with complaints |
We aim to acknowledge 100% of complaints within 3 working days and respond to 95% of complaints within 10 working days. |
In July 2010 we acknowledged 100.00%of complaints within 3 working days and we responded to 100.00% of complaints within 10 working days. |
| Carry out planned repairs to homes | We aim to complete planned repairs within 20 working days. |
In July 2010 the average time to complete non-urgent repairs was 15.45 days. |
|
Complete Decency refurbishment to homes |
The target for 2010/11 (April to November) is to make 1,550 homes decent. |
In July 2010 we completed refurbishment to 308 homes bringing the total to 912 homes. |
| Service Satisfaction Level for Decent Homes works. |
We aim to reach a 97% satisfaction rate. |
In June 2010 95.21% of our tenants were satisfied with the decency work carried out to their home. (1 month in arrears) |
|
Reduce Rent Loss through homes being empty |
We aim to reduce Void Rent Loss to 1.20% |
In July 2010 Void Rent Loss was 1.51%. |
|
Monitor the number of vacant homes |
To be confirmed. |
In July 2010 we had 308 vacant homes compared to 335 in June 2010. |
|
Reduce customer rent arrears
|
We aim to ensure that current rent arrears are no more than 1.65% of the total amount we collect each year. |
In July 2010 we were owed 2.17% of the total amount we should collect each year. |
|
Reduce rent arrears of former customers |
We aim to reduce arrears of former customers to less than £1,750,000. |
In July 2010 we were owed £1,877,273 from former customers. |
|
Resolve cases of anti-social behaviour / Breaches of tenancy conditions |
N/A |
In July 2010 we resolved/closed 384 cases of anti-social behaviour / breaches of tenancy conditions bringing the total for the year to 1335 cases. |
If you have any questions about our performance contact our Performance Team on 01302 862721 or 862724.
Archived information for February 2010.
Archived information for March 2010.
Archived information for April 2010.
Archived information for May 2010.
Archived information for June 2010.